This dataset provides monthly measures for on-time running, service cancellations, customer complaints, and customer experience metrics across all Greater Sydney Bus Contract (GSBC) and Outer Sydney Metropolitan Bus Contract (OSMBSC) contracts.

Data Description :

Monthly % Bus Service Cancellations : Percentage of timetabled services that were cancelled at the First Transit Stop of a trip.

Monthly % Bus Service Untracked Trips : Percentage of timetabled services that were not tracked in real time at the First Transit Stop of a trip.

Monthly Bus Driver Vacancies : Number of driver vacancies.

Monthly Bus Related Complaints : The level of bus related customer complaints per 100,000 boardings.

Please click the following link to view Individual Sydney Metro and Outer Metro Bus Service Contract operators on time running results.